Terms and conditions
🚚 Fast Shipping – Free Pickup
Snowshoes, Parts & Accessories – Season: November 6 to March 16
🚀 Fast Shipping Across Canada
At Simard Sport, we provide fast and secure shipping through Purolator and Canada Post, Monday to Friday.💨 Enjoy reliable delivery, clear communication, and full tracking for every order.
📦 Free Pickup in Laval (Québec)
Order online and pick up your purchase directly at our Laval workshop.⏱️ Average processing time: 24 business hours.Please wait for the email “Ready for Pickup” before coming to the store.
🍁 Province of Québec – Shipping Fees
Free shipping on orders of $75 or more (before taxes and discounts).
Standard parcel: $9.99 (for orders under $74.99).
Delivery time: 1 to 3 business days in urban areas.
Minimum order: $39.99 (before taxes and discounts).
Oversized parcels: $29.99 and up, depending on weight and size.
Some exclusions apply.
🇨🇦 Other Canadian Provinces
Shipping costs are automatically calculated at checkout.
Starting at $19.99 + tax.
Delivery time: 3 to 7 business days in standard urban zones.
Additional charges may apply for oversized items.
Some exclusions apply.
🚫 No Shipping Available for Kayaks
⚙️ Details & General Conditions
Seasonal availability: from November 1 to March 23.
Minimum purchase: $39.99 + tax.
Carriers: Purolator and Canada Post.
Fair pricing: no artificial price increases.
Small parcels: maximum 24 cm × 10 cm × 20 cm.
Oversized parcels: billed according to the higher of actual or volumetric weight.
Delivery times: vary by distance and seasonal volume.
Exceptions: apply to remote areas, heavy, or non-standard products.
💸 Shipping Fees & Refund Policy
Shipping fees appear at the final checkout stage.
Return and transport fees are the customer’s responsibility.
Unclaimed parcels will incur round-trip transport fee deductions.
For products with free shipping, original fees will be deducted from refunds if returned.
Shipping costs are non-refundable.
Signature on delivery may be required depending on the carrier.
No shipping on Saturdays, Sundays, December 25–26, and January 1–2.
🌦️ Weather Conditions
Delivery times may vary depending on weather, peak periods, or carrier volume.SimardSport.com does not guarantee an exact delivery date or time.
🌱 Environmental Responsibility
We use eco-friendly packaging made from recycled and recyclable materials to minimize our environmental footprint. ♻️
📬 Addresses & Taxes
Providing a valid and complete address is mandatory.
Undeliverable or remote addresses may result in a refund or redirection to a Purolator pickup point.
Applicable taxes: 14.975% (GST + QST).📞 Customer Service: 514-379-2299
📰 Read on Our Blog:
👉 How to Prevent Package Theft at Home
Erratum of October 18, 2023: Update of Prices and Conditions
We would like to inform you that as of October 18, 2023 , important updates have been made to our prices and delivery conditions . Information displayed outside of our official website simardsport.com , for example on MonPanier.ca, is no longer valid and does not reflect our current prices or conditions.
Hassle-Free Returns: Keep Your Proof of Purchase
All our products are sold with a warranty
If you are not satisfied with your snowshoes for any reason and they have not been used, you can request an exchange or refund within 30 days of your purchase or receiving your package.
When shopping for snowshoes or appliances, it is crucial to verify after-sales service and the availability of replacement parts during and after the warranty period. We strongly recommend Quebec-based companies, like ours, that are committed to providing quality service and listening to their customers before, during, and after their purchase.
Once you have found the perfect snowshoe, tailored to your needs in terms of comfort and terrain, it's time to hit the snowy trails and explore the wonders of nature.
Before Initiating a Return
Contact us by email at info@raquetteaneige.com to obtain a return authorization number and details of the return procedure.
For non-defective items:
Items must be returned in their original packaging, unworn, unaltered, and unused, accompanied by the original tags and a proof of purchase (paper or electronic invoice).
The free shipping promotion applies only to the initial purchase and does not cover returns.
Easy Returns and Quick Refunds
You can make a return or exchange within 30 days of the purchase date or 30 days after Christmas for the gift period.
Visit the customer service counter in Laval with your order confirmation or invoice. Refunds will be issued using the original payment method.
Shipping fees are deductible from the refunded amount.
Alternatively, you can return the items by mail, with signature required, within 30 days of receiving the products.
Exceptions and Final Sale Items
Final sale items cannot be returned or exchanged but remain covered by a warranty.This includes: gloves, socks, hats, goggles, headlamps, mittens, toques, gaiters, tips, crampons, bags, and all repair parts for snowshoes.
Shipping Fee Conditions for Refunds
Shipping fees are non-refundable.
For orders with free shipping, if a product refund is requested, the shipping service will be charged.
Important Update (Erratum October 18, 2022)
Since October 18, 2022, updates have been made to our prices and delivery conditions.
Information displayed outside of our official website simardsport.com may be outdated
Customer Support
For any questions, contact us. We are here to help and ensure your satisfaction.
Thank you for trusting Simard Sport.
📧 info@raquetteaneige.com📱 514-379-2299 / 1-833-393-2299.
Products, Content, and Specifications
All content, functions, specifications, products, and prices of products and services described or displayed on this website may be changed at any time without notice.
Note: Photos are for illustrative purposes only.
Sales and Discounted Prices
Promotions are valid until their expiration date or while supplies last. Prices and product availability only apply when displayed on our website hosted by the Wix platform (excluding the MonPanier.ca website).
All offers are subject to expiration dates and current stock availability.
Any changes, whether it be a price adjustment or a discontinued product, will be updated directly on the website. Ensure you verify the online information before placing your order, as it reflects the current terms and conditions.
Important Update (Erratum October 18, 2022)
Since October 18, 2022, updates have been made to our prices and delivery conditions.
Information displayed outside of our official website simardsport.com may be outdated
Accuracy of Information
We strive to provide complete, accurate, and current information. However, errors may occur, particularly concerning prices, availability, or product descriptions.
We reserve the right to:
Make changes to the information without notice.
Cancel an order if the price or information is incorrect.
Limit the quantities available for an order.
Terms of Sale
Prices are listed in Canadian dollars, with applicable taxes added.
Products are invoiced based on the rates in effect at the time the order is recorded.
Our promotions cannot be combined with other discounts or offers.
Photos and Colors
Photos or images are provided for illustrative purposes only. Colors and sizes of items may vary slightly depending on the screen or model.
Promotions
Details of the Free Carry Bag Promotion or Other Free Products
One free bag is included with every purchase of snowshoes.
Offer is limited or valid while supplies last.
Cannot be combined with other promotions or bundles.
Limit of one bag per snowshoe purchase. Note: The bag does not include a shoulder strap. No warranty is provided for free products.
Customer Reviews
The number of reviews is cumulative over 20 years from Google and our online platforms: SimardSport.com, Raquettesaneige.com, and Raquetteaneige.com.
Erratum from October 1, 2022: Price and Terms Update
Since this date, significant updates have been made to our prices and terms. Please visit simardsport.com for the latest information.
Customer Support
We are here to assist you with any questions or clarifications.📧 Email: info@simardsport.com📱 Phone: 514-379-2299
Thank you for trusting Simard Sport.
At Simard Sport, Your Satisfaction Comes First!
At Simard Sport.com, your satisfaction is our top priority. By investing in our snowshoes, you not only receive a product of exceptional quality but also benefit from unparalleled after-sales service and a warranty like no other.
Our snowshoe repair workshop, unique in Canada, is at your service for all brands sold worldwide. Our dedicated team is here to answer your questions and quickly resolve any concerns, providing you with complete peace of mind. We are committed to exceeding your expectations and ensuring memorable winter adventures.
Commitment to Our Customers
All warranty claims will be assessed fairly and processed within a reasonable timeframe.
Any part showing a manufacturing defect under normal usage conditions will be replaced or repaired free of charge in Laval, restoring your snowshoes to their optimal state.
Note: Free products do not come with any warranty.
2-Year Extended Warranty Plan
Brands: White Mountain, Canyon, and Yanes
Exclusive to snowshoes purchased at Simard Sport.
The plan starts on the purchase date and includes the manufacturer's warranty.
Valid only for normal use with proper maintenance.
Does not apply to bags or poles paired with snowshoes.
GV Limited Lifetime Warranty
GV's limited lifetime warranty only covers manufacturing defects under normal snow usage conditions.
The lifespan of a pair of snowshoes ranges between 3 to 10 years, depending on usage.
The warranty is valid as long as parts are available. If applicable, snowshoes will be repaired free of charge.
Important: The warranty covers the product's lifespan, not the buyer's lifetime.
Replacement Parts Under Warranty
To initiate a request for replacement parts under warranty:
Send an email to info@raquetteaneige.com with:
Photos of the damage.
A copy of your invoice.
You will receive an authorization number and detailed return instructions.
Maintenance and Out-of-Warranty Repairs
Whether online or at our Laval store:
We sell replacement parts for all snowshoe brands.
We offer repair and out-of-warranty support services.
Maintenance Guide: Check out our maintenance and storage guide to extend the life of your snowshoes.
Other Warranties
Tubbs: Limited warranty available through their website or by calling +1-866-747-7013.
Louis Garneau: Warranty covers the product's lifespan, depending on parts availability. Typical lifespan: 3 to 5 years. Learn more on Louis Garneau's website.
Additional Information
All accessories and equipment come with a 90-day warranty.
Warranty terms may change at any time.
Thank You for Your Trust
For any questions or further clarification, please contact us:📧 Email: info@raquetteaneige.com📞 Phone: 514-379-2299
We are here to assist you and ensure your satisfaction!
FAQ: Why Choose Simard Sport for Your Snowshoes?
A Commitment Beyond the WarrantyAt Simard Sport, your satisfaction remains our priority, even after the warranty period has expired. By choosing our snowshoes, you’re investing in more than a quality product: you’re benefiting from exceptional service. Thanks to our one-of-a-kind repair workshop in Canada, our dedicated team is available to answer your questions and address your concerns quickly.
Unmatched Support Before, During, and After Your PurchaseWe are committed to providing you with total peace of mind throughout your winter adventures. Whether you need advice, repairs, or replacement parts, we go above and beyond to exceed your expectations and ensure an exceptional experience, even beyond the warranty period.
Solutions Tailored to Your Needs
Remote or In-Store Assistance: Whether you are far away or near our Laval store, we’re here to assist you.
Replacement Parts Sales: With our extensive inventory, we offer a wide range of original and compatible parts for all snowshoe brands.
Out-of-Warranty Repair Service: Need maintenance or a replacement part for your snowshoes? Our qualified team provides quick and efficient solutions, even after the warranty period.
Your Safety and Satisfaction Are Our PrioritiesAt Simard Sport, we strive to make every snowshoeing trip memorable, comfortable, and safe.
Feel free to contact us with any questions or assistance needs. We are proud to be your trusted partner for all your winter adventures.
Order Confirmation
The receipt of an automated order confirmation email does not automatically mean that SIMARDSPORT.COM - RAQUETTEANEIGE.COM accepts the order. It also does not confirm that SIMARDSPORT.COM, managed by Les Entreprises Céline Simard, agrees to sell the mentioned products.
Right of Refusal and Quantity Limits
Les Entreprises Céline Simard reserves the right, without prior notice, to refuse to process an order or to limit the quantity of any item in an order. If this occurs, a refund will be issued for payments made via credit card through the online store at simardsport.com.
At any time, Les Entreprises Céline Simard may require validation of personal information or credit card details before accepting an order.
Price Validity and Product Availability
Prices and product availability are valid only when displayed on our website hosted by the Wix platform (excluding the Mon Panier.ca website). These details are subject to promotion expiration dates and current stock availability.
Information About Raquette Sets
The color of the poles included in the raquette sets may not necessarily match the raquettes.
For pickup orders, it is mandatory to collect your products within 10 business days of purchase.
Erratum of October 18, 2023: Price and Conditions Update
We wish to inform you that significant updates have been made to our prices and delivery conditions effective October 18, 2023.
Information displayed outside our official website simardsport.com (e.g., on Mon Panier.ca) is no longer valid and does not reflect our current conditions.
We invite you to visit simardsport.com for accurate and up-to-date information regarding our products, prices, and delivery terms.
Simard Sport Commitment
We are committed to providing you with quality products and exceptional service. These updates aim to enhance your shopping experience with Simard Sport.
Assistance and Contact
For any questions or clarifications, feel free to contact us. We are here to provide you with all the necessary information.
📧 Email: info@simardsport.com📞 Phone: 514-379-2299
Thank you for trusting Simard Sport.
Payment Methods
Your purchases must be made using secure MasterCard or Visa cards via Stripe or through PayPal's secure website. The purchase fees include the total cost of the products as well as applicable taxes, which must be paid according to the registration procedure. Orders will only be processed after payment confirmation.
Price Modifications and Responsibilities
Right to Modify PricesSIMARDSPORT.com, managed by Les Entreprises Céline Simard, reserves the right to modify prices after acceptance by the customer.
Customer ResponsibilityThe customer is solely responsible for the effective payment of purchased products. The user also assumes full responsibility for payments made by credit card for the services offered.
Payment IssuesLes Entreprises Céline Simard disclaims all responsibility for problems related to the operation of the e-commerce service.
Erratum of October 18, 2023: Price and Terms UpdateWe would like to inform you that, as of October 18, 2023, important updates have been made to our prices and delivery terms.
Information displayed outside our official site simardsport.com (e.g., on MonPanier.ca) is no longer valid and does not reflect our current prices or terms.
Updated InformationWe invite you to visit our website simardsport.com to access the most up-to-date and accurate information regarding our products, pricing, and delivery terms.
These updates aim to enhance your shopping experience and provide you with quality products backed by exceptional service.
Customer SupportWe remain at your disposal for any questions or clarifications. Feel free to contact us for the necessary assistance.
📧 Email: info@raquetteaneige.com📞 Phone: 514-379-2299
AcknowledgementsThank you for your understanding and trust in SimardSport.com.
Creation and Management of Your Customer Account
When you place an order on our website, a customer account is automatically created for you. This account allows you to:
View your order history.
Track your deliveries.
Easily reorder products.
Your customer account also enables you to update your personal information, including:
Your shipping addresses.
Your credit cards.
Your email address.
If you need to make changes to your account, you can also contact us directly for assistance.
Privacy of Information
It is important to note that we never share your information with other companies, in accordance with our privacy policy.
Erratum of October 18, 2023: Price and Policy Updates
We would like to inform you that as of October 18, 2023, significant updates have been made to our prices and shipping conditions.
Information displayed outside of our official website simardsport.com is no longer valid and does not reflect our current conditions or prices.
Updated Information and Commitment
We invite you to visit our website simardsport.com to access the most up-to-date and accurate information about our products, pricing, and shipping policies.
These updates are designed to enhance your shopping experience and provide you with high-quality products paired with exceptional service.
Customer Support
If you have any questions or need further clarification, please do not hesitate to contact us. We are here to provide you with all the necessary information to ensure your satisfaction.
📧 Email: info@simardsport.com📞 Phone: 514-379-2299
Thank You
Thank you for your understanding and trust in Simard Sport.
Here’s How to Put an End to Package Theft at Home!
Receiving packages at home can be stressful, especially when you’re not there. Left unattended on the doorstep, they become easy targets for thieves. Yet shopping in-store isn’t always convenient. So, how can you effectively protect yourself?
The Rise of Online Shopping and Associated Risks
With the growing popularity of online shopping, approximately 20% of transactions in Quebec are made online. From clothing and electronics to furniture and meal kits, almost everything can be delivered to your doorstep. However, this convenience comes with a rising issue: package theft.
How Do Thieves Operate?
Some individuals specialize in stealing packages. They roam neighborhoods, especially in high-value areas, searching for boxes left unattended.
In condo buildings, thieves may sneak into the lobby by following a tenant or buzzing until someone lets them in. Occasionally, even residents steal packages from their neighbors.
Practical Solutions to Prevent Theft
Deliver to Your WorkplaceMany employers now allow staff to use their workplace as a delivery address. While it may require some coordination, particularly in large companies, this remains an effective solution.
Use a Trusted Friend or Family Member’s AddressHave a retired parent or a friend working from home? Ask if they’d be willing to receive your packages so you can pick them up later.
Require a SignatureChoose delivery options requiring an electronic signature. If you’re not home, the package will be held at a warehouse until you can retrieve it. Contact the company if this option isn’t offered directly on their website. Note: Choosing no-signature delivery may release the company from liability in case of theft.
Deliver to a Distribution CenterHave your package sent to the nearest Purolator or Canada Post center. You’ll receive an email notification once it’s ready for pickup.
Invest in a Secure Package LockerIf you live in a multi-unit building, consider purchasing a secure locker for packages. Canada Post offers detailed instructions on how to set one up.
What to Do if Your Package is Stolen
Contact Local AuthoritiesReport the theft to your local police department.
Notify the SellerInform the retailer of the situation. Many companies offer insurance for theft or damage and may provide a refund or replacement package.
By following these tips, you can better secure your online purchases and avoid the frustrations of package theft. Stay vigilant and enjoy worry-free shopping!
Terms of Use for Promo Codes and Important Information on Promotions
Limit of One Credit Per Customer Per Promo Code (When Applicable):Each customer can benefit from one credit or discount per promo code, provided it is active and not expired.
Automatic Discount for Newsletter Subscription (When Applicable):You will receive an automatic discount or credit upon subscribing to our newsletter or by simply informing us during your order.
Use of Promo Codes:When valid, promo codes can be used for online purchases or in-store purchases at our Laval location. Only one code is allowed per address, customer, or email.
Validity Period:The promo code must be used during the applicable promotional period, if any.
Impact on Subtotal:Please note that the promo code does not affect the calculation of your order’s subtotal. It does not reduce the subtotal of your invoice.
Not Applicable to Labor:Promo codes do not apply to labor or services.
Application of Discounts:The promo code discount applies after calculating the subtotal and, where applicable, after delivery charges.
Retail Price Representation:The value of retail-priced items is based on the suggested retail price from the manufacturer or distributor, or on the prices of comparable models on the market. For bundles, the retail price of accessories is added to the price of the main item.
Applicable Discount:The discount applies to products with discounts of less than 30% and on orders of $100 or more.
Promo Code Substitutions:In some cases, the promo code may be replaced by an extended warranty on certain identified products.
Erratum - October 18, 2023: Updates to Prices and Conditions
As of October 18, 2023, significant updates have been made to our pricing and delivery conditions.
Please note that any information displayed outside our official website, simardsport.com, is no longer valid and does not reflect our current pricing and policies.
We encourage you to visit simardsport.com for accurate and up-to-date information on our products, pricing, and delivery terms.
Thank you for your understanding and trust. For any questions or clarifications, feel free to contact us:
📧 Email: info@raquetteaneige.com📞 Phone: 514-379-2299
All Prices Displayed on SimardSport.com
All prices displayed on SimardSport.com are in Canadian dollars and do not include applicable taxes unless otherwise noted. Prices do not include shipping, handling fees, or other services such as insurance. The price charged for orders will be the one in effect at the time of the order. Simard Sport .com is based in Quebec and applies the taxes required under the provincial regulations in effect.
Typographical Errors
SimardSport.com reserves the right to refuse or cancel any order for an item listed at an incorrect price or with incorrect information due to typographical errors or erroneous information received from our suppliers.
We may cancel, at our discretion, confirmed or unconfirmed orders, including those that have already been paid or charged to your credit card. If a charge has been made, SimardSport.com will immediately issue a credit to offset the purchase.
Shipping Fees and Taxes
You, the buyer, are responsible for all applicable charges, including but not limited to: shipping, handling, delivery, taxes, and duties associated with the purchase.
Limitation of Liability
The maximum liability for products purchased from SimardSport.com is limited to the purchase price of the products paid.
SimardSport.com will not be held liable for material damage, injuries, loss of use, business interruptions, loss of profits, or any indirect, consequential, incidental, punitive, or special damages.
This applies in all cases, whether due to breach of warranty, contract, tort (including negligence), or otherwise.
Some of these limitations may not apply in certain jurisdictions.
Transfer of Ownership
Ownership of products purchased from SimardSport.com transfers to you upon shipment. Ownership of copyrighted materials remains with the licensor or copyright holder.
Interpretation
These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without regard to conflict of law rules.
No Modification
Any additional or modified terms attached or appended to an order shall be null and void unless agreed to in writing by SimardSport.com.
These terms and conditions may only be modified with the written agreement of SimardSport.com.
Severability
If any provision of these terms and conditions is found to be illegal, invalid, or unenforceable, in whole or in part, the legality, validity, and enforceability of the remaining provisions shall not be affected.
Assignment
This agreement with SimardSport.com cannot be assigned without the written authorization of SimardSport.com.
Links and Framing of This Website
Links to this site without the express permission of SimardSport.com are strictly prohibited.
We reserve the right to cancel or revoke any permission granted to link to our site at any time, without notice.
Framing of this site or any of its content, in any form or by any method, is strictly prohibited.
Disclaimer – Simard Sport:
Simard Sport makes no representation, promise, or warranty as to the accuracy, completeness, or relevance of the content in these installation or repair instructions. The company expressly disclaims any liability for errors, omissions, or damages resulting from improper use or installation of the parts.
No express or implied warranty is given regarding the content of these instructions or the parts included in the repair or replacement kits.
Thank you for your trust, The SimardSport.com Team