Question 1

What are the Delivery & Pick up conditions?

Accepted Answer

🚚 Fast Shipping – Free Pickup 
.........................................
🚀 Shipping Across Canada* 
At Simard Sport, we provide fast and secure shipping through Purolator and Canada Post, Monday to Friday.💨 Enjoy reliable delivery, clear communication, and full tracking for every order.

🍁 Province of Québec – – Shipping Fees / Purchases (before taxes and discounts)*
 • Starting at $ 9.99 + tax.
 •  Rates based on purchase price, parcel size and weight.
 •  -Delivery time: 1 to 2 business days in major urban areas
 •  Some exclusions apply and are subject to all applicable conditions and reservations.*

🇨🇦 Other Canadian Provinces
 • Shipping costs are automatically calculated at checkout.
 • Starting at $ 9.99 + tax.
 • Rates based on purchase price, parcel size and weight.
 • Delivery time: 3 to 7 business days in standard urban zones.
 • Additional charges may apply for oversized items.
 • Some exclusions apply and are subject to all applicable conditions and reservations.*

📦 International Shipping Fees 
 • Starting at $89.99 + taxesShipping fees are calculated based on the purchase price, package size, and weight.
 • International shippingInternational orders are shipped using a secure, trackable shipping service.Any customs duties, taxes, and import fees are the sole responsibility of the customer, in accordance with the destination country’s regulations.
 • International sales – termsAll international sales are final: no exchanges, returns, or refunds.
 • Some exclusions apply and are subject to all applicable conditions and reservations.*
 • Exception – country or state not availableIf your country or state does not appear at checkout, please contact us to request a custom shipping quote. C(http://quote.CONTACT)ONTACT(http://quote.CONTACT)

*Policy & General Conditions
 • Winter season availability: November 1 to March 23.
 • Carriers: Purolator and Canada Post.
 • Fair pricing: no artificial price adjustments.
 • Orders paid before 10:00 a.m. are shipped the same business day.
 • Rates and surcharges are calculated based on the purchase price, package size, weight, and distance.
 • Oversized parcels: charged based on actual or volumetric weight, whichever is greater.
 • Delivery times: vary depending on distance, seasonal volume, and weather conditions.
 • Exceptions: remote areas, heavy products, or oversized items.
 • If applicable, shipping fees are displayed at the final checkout step to provide an accurate cost based on your delivery address and selected carrier.
 • All shipments include a tracking number provided by the carrier.
 • Depending on the carrier, a signature may be required to ensure secure delivery.
 • No shipments are processed on Saturdays, Sundays, or on December 25–26 and January 1–2.
 • For any correction, question, or delay during shipment, please contact the carrier directly.
 • Additional charges may apply in certain situations, such as when a package is returned to us or if the address provided is not deliverable: 
 • These charges are intended solely to cover carrier-related costs.

🌦️ Weather Conditions
Delivery times may vary depending on weather, peak periods, or carrier volume .SimardSport.com (http://volume.SimardSport.com)does not guarantee an exact delivery date or time.

🚫 No Shipping Available for Kayaks

🌱 Environmental Responsibility
We use eco-friendly packaging made from recycled and recyclable materials to minimize our environmental footprint. ♻️

📬 Addresses & Taxes
 • Providing a valid and complete address is mandatory.
 • Undeliverable or remote addresses may result in a refund or redirection to a Purolator pickup point.
 • Applicable taxes: 14.975% (GST + QST).

📰 Read on Our Blog:
👉 How to Prevent Package Theft at Home(https://www.simardsport.com/en/post/vols-de-colis-%C3%A0-domicile-voici-comment-les-pr%C3%A9venir-1)

• ..............
 • By placing an order on our online store, the customer acknowledges having read and accepted these conditions at the time of checkout.

• 📞 Customer Service: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)

Question 2

Return or refund policy

Accepted Answer

Return and Refund Policy 
Hassle-Free Returns / Please Keep Your Proof of Purchase

✔️ General Conditions 
All our products are covered by a warranty. Proof of purchase is required for any return or exchange.

🔄 Returns – Simple and Hassle-Free 
You have 14 days from receipt of your order to request a return or exchange. Product must be new, unused and/or unworn.Items must be returned in their original packaging, with tags and invoice.(http://invoice.No)N(http://invoice.No)o (http://invoice.No)handling fees are charged by Simard Sport.Shipping fees are non-refundable and are the customer’s responsibility, if applicable.

📩 Before returning an item 
Please contact us by email at info@raquetteaneige.com (mailto:info@raquetteaneige.com)to obtain a return authorization number and instructions.

💳 Refund or Exchange 
Returns are accepted within 14 days of receiving the order(or up to 7 days after Christmas for gift purchases).Refunds are issued using the original method of payment.Refunds apply to the product amount only.
Two return options:📍 In person in Laval, with invoice or order confirmation

📦 By your carrier, signature required

❌ Non-Eligible Items (Final Sale) 
The following items are not exchangeable or refundable, but remain covered by the warranty:
 • Parts and accessories /gear
 • Clearance or final sale items
 • Gloves, socks, hats, beanies, mittens
 • Glasses, lamps, gaiters, crampons
 • Bags, spare parts and repair parts
 • Free promotional products

🚚 Shipping and Returns – Important Notes 
Shipping fees are displayed at the final checkout step.Shipping costs are the responsibility of the customer, where applicable.Unclaimed parcels are considered a return; outbound and return shipping fees will be deducted from the refund.
ℹ️ Important Update 
Only information published on simardsport.com (http://simardsport.com)is considered official.
✅ Acceptance of Terms 
By placing an order on our online store, the customer acknowledges having read and accepted these conditions at checkout.

Support is provided by email only. We are unable to offer installation assistance by phone. If you determine that installing this DIY kit exceeds your skill level, we recommend contacting a local workshop or professional service provider.
SimardSport.com (http://SimardSport.com)makes no representations or warranties regarding the absolute accuracy, completeness, or suitability of the information contained in these instructions and expressly disclaims any liability for errors or omissions. No warranties, express or implied, are provided.
All sales of parts, hardware, and accessories are final. No returns or exchanges are accepted.

🤝 Customer Service
Support  📧  info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)

Thank you for your trust in Simard Sport.

Question 3

Promotion - Descriptions -Details

Accepted Answer

Products, Content, and Specifications 
All content, functions, specifications, products, and prices of products and services described or displayed on this website may be changed at any time without notice.
Note: Photos are for illustrative purposes only.

Sales and Discounted Prices 
Promotions are valid until their expiration date or while supplies last. Prices and product availability only apply when displayed on our website hosted by the Wix platform (excluding the MonPanier.ca (http://MonPanier.ca)website).
All offers are subject to expiration dates and current stock availability.
Any changes, whether it be a price adjustment or a discontinued product, will be updated directly on the website. Ensure you verify the online information before placing your order, as it reflects the current terms and conditions.

Accuracy of Information
We strive to provide complete, accurate, and current information. However, errors may occur, particularly concerning prices, availability, or product descriptions.
We reserve the right to:
 • Make changes to the information without notice.
 • Cancel an order if the price or information is incorrect.
 • Limit the quantities available for an order.
 • 
Terms of Sale
 • Prices are listed in Canadian dollars, with applicable taxes added.
 • Products are invoiced based on the rates in effect at the time the order is recorded.
 • Our promotions cannot be combined with other discounts or offers.

Photos and Colors
-Photos or images are provided for illustrative purposes only. Colors and sizes of items may vary slightly depending on the screen or model. 
-Pair of replacement harnesses for MSR: the exterior is non-textured, and every second unit has an interior with one textured side and one smooth side.

Promotions
Details of the Free Carry Bag Promotion or Other Free Products
 • One free bag is included with every purchase of snowshoes.
 • Offer is limited or valid while supplies last.
 • Cannot be combined with other promotions or bundles.
 • Limit of one bag per snowshoe purchase.
   
   Note: The bag does not include a shoulder strap.
   
   No warranty is provided for free products.
Customer Reviews
The number of reviews is cumulative over 20 years from Google and our online platforms: SimardSport.com,(http://SimardSport.com) Raquettesaneige.com,(http://Raquettesaneige.com) and Raquetteaneige.com.(http://Raquetteaneige.com)

Customer Support
We are here to assist you with any questions or clarifications.📧 Email: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)
Thank you for trusting Simard Sport.

Question 4

Warranty in effect: Snowshoe

Accepted Answer

By investing in our snowshoes, you benefit not only from an exceptional-quality product, but also from an unmatched warranty that sets us apart.

Our snowshoe repair workshop, unique in Canada, is at your service for all brands sold worldwide. Our dedicated team is here to answer your questions and quickly resolve any concerns, providing you with complete peace of mind. We are committed to exceeding your expectations and ensuring memorable winter adventures.

Commitment to Our Customers
 • All warranty claims will be assessed fairly and processed within a reasonable timeframe.
 • Any part showing a manufacturing defect under normal usage conditions will be replaced or repaired free of charge in Laval, restoring your snowshoes to their optimal state.
Note: Free products do not come with any warranty.

2-Year Extended Warranty Plan
Brands: White Mountain, Canyon, and Yanes
 • Exclusive to snowshoes purchased at Simard Sport.
 • The plan starts on the purchase date and includes the manufacturer's warranty.
 • Valid only for normal use with proper maintenance.
 • Does not apply to bags or poles paired with snowshoes.

GV Limited Lifetime Warranty
 • GV's limited lifetime warranty only covers manufacturing defects under normal snow usage conditions.
 • The lifespan of a pair of snowshoes ranges between 3 to 10 years, depending on usage.
 • The warranty is valid as long as parts are available. If applicable, snowshoes will be repaired free of charge.
Important: The warranty covers the product's lifespan, not the buyer's lifetime.

Replacement Parts Under Warranty
To initiate a request for replacement parts under warranty:
1. Send an email to info@raquetteaneige.com (mailto:info@raquetteaneige.com)with:
    • Photos of the damage.
    • A copy of your invoice.
2. You will receive an authorization number and detailed return instructions.
3. 
Maintenance and Out-of-Warranty Repairs
Whether online or at our Laval store:
 • We sell replacement parts for all snowshoe brands.
 • We offer repair and out-of-warranty support services.
Maintenance Guide: Check out our maintenance and storage guide (#)to extend the life of your snowshoes.
Other Warranties
 • Tubbs: Limited warranty available through their website (https://tubbssnowshoes.com)or by calling +1-866-747-7013.
 • Louis Garneau: Warranty covers the product's lifespan, depending on parts availability. Typical lifespan: 3 to 5 years. Learn more on Louis Garneau's website.(https://www.louisgarneau.com)
 • 
Additional Information
 • All accessories and equipment come with a 90-day warranty.
 • Warranty terms may change at any time.

Warranty – Snowshoe Parts
Snowshoe parts sold by Simard Sport are covered exclusively by a 30-day warranty applicable only to manufacturing defects. This warranty is limited to material or design defects recognized after analysis and does not cover normal wear and tear, damage related to conditions of use, snow conditions, improper installation, modification, poor maintenance, or non-compliant use. Any warranty claim must follow the official procedure in effect and be accompanied by the required supporting documentation. No other warranty, express or implied, is provided, except for the legal warranty provided under the applicable laws of Québec.

Parts Installation and Liability
When purchasing parts, the customer acknowledges that installation may require basic mechanical skills, appropriate tools, and strict adherence to safety guidelines. The customer confirms having reviewed the installation guides and blog resources provided prior to purchase. As the installation and use of parts are beyond our control, no exchanges or refunds will be granted for any issue arising from installation, including incompatibility, improper handling, or non-compliant use. 
Support is provided by email only. We are unable to offer installation assistance by phone. If you determine that installing this DIY kit exceeds your skill level, we recommend contacting a local workshop or professional service provider.
SimardSport.com (http://SimardSport.com)makes no representations or warranties regarding the absolute accuracy, completeness, or suitability of the information contained in these instructions and expressly disclaims any liability for errors or omissions. No warranties, express or implied, are provided.
All sales of parts, hardware, and accessories are final. No returns or exchanges are accepted

Thank You for Your Trust
For any questions or further clarification, please contact us:📧 Email: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)
We are here to assist you and ensure your satisfaction!

Question 5

Out of Warranty

Accepted Answer

Why Choose Simard Sport for Your Snowshoes?

A Commitment Beyond the WarrantyAt Simard Sport, your satisfaction remains our priority, even after the warranty period has expired. By choosing our snowshoes, you’re investing in more than a quality product: you’re benefiting from exceptional service. Thanks to our one-of-a-kind repair workshop in Canada, our dedicated team is available to answer your questions and address your concerns quickly.

Unmatched Support Before, During, and After Your PurchaseWe are committed to providing you with total peace of mind throughout your winter adventures. Whether you need advice, repairs, or replacement parts, we go above and beyond to exceed your expectations and ensure an exceptional experience, even beyond the warranty period.

Solutions Tailored to Your Needs
 • Remote or In-Store Assistance: Whether you are far away or near our Laval store, we’re here to assist you.
 • Replacement Parts Sales: With our extensive inventory, we offer a wide range of original and compatible parts for all snowshoe brands.
 • Out-of-Warranty Repair Service: Need maintenance or a replacement part for your snowshoes? Our qualified team provides quick and efficient solutions, even after the warranty period.
 • 
Your Safety and Satisfaction Are Our PrioritiesAt Simard Sport, we strive to make every snowshoeing trip memorable, comfortable, and safe.
Feel free to contact us with any questions or assistance needs. We are proud to be your trusted partner for all your winter adventures.

Costumers service; info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)

Question 6

Acceptance of an order / Accuracy of prices

Accepted Answer

Order Confirmation
The receipt of an automated order confirmation email does not automatically mean that SIMARDSPORT.COM (http://SIMARDSPORT.COM)- RAQUETTEANEIGE.COM (http://RAQUETTEANEIGE.COM)accepts the order. It also does not confirm that SIMARDSPORT.COM,(http://SIMARDSPORT.COM) managed by Les Entreprises Céline Simard, agrees to sell the mentioned products.
Right of Refusal and Quantity Limits
Les Entreprises Céline Simard reserves the right, without prior notice, to refuse to process an order or to limit the quantity of any item in an order. If this occurs, a refund will be issued for payments made via credit card through the online store at simardsport.com.(http://simardsport.com)
At any time, Les Entreprises Céline Simard may require validation of personal information or credit card details before accepting an order.

Information About Raquette Sets
The color of the poles included in the raquette sets may not necessarily match the raquettes.
For pickup orders, it is mandatory to collect your products within 10 business days of purchase.

Simard Sport Commitment
We are committed to providing you with quality products and exceptional service. These updates aim to enhance your shopping experience with Simard Sport.

Parts Installation and Liability
When purchasing parts, the customer acknowledges that installation may require basic mechanical skills, appropriate tools, and strict adherence to safety guidelines. The customer confirms having reviewed the installation guides and blog resources provided prior to purchase. As the installation and use of parts are beyond our control, no exchanges or refunds will be granted for any issue arising from installation, including incompatibility, improper handling, or non-compliant use. All sales are final.

Assistance and Contact
For any questions or clarifications, feel free to contact us. We are here to provide you with all the necessary information.
📧 Email: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)
Thank you for trusting Simard Sport.

Question 7

​Secure Payment

Accepted Answer

Payment Methods

Your purchases must be made using secure MasterCard or Visa cards via Stripe or through PayPal's secure website. The purchase fees include the total cost of the products as well as applicable taxes, which must be paid according to the registration procedure. Orders will only be processed after payment confirmation.

Price Modifications and Responsibilities 
Right to Modify Prices SIMARDSPORT.com,(http://SIMARDSPORT.com) managed by Les Entreprises Céline Simard, reserves the right to modify prices after acceptance by the customer.

Customer ResponsibilityThe customer is solely responsible for the effective payment of purchased products. The user also assumes full responsibility for payments made by credit card for the services offered.
Payment Issues 
Les Entreprises Céline Simard disclaims all responsibility for problems related to the operation of the e-commerce service.

Updated Information 
We invite you to visit our website simardsport.com (http://simardsport.com)to access the most up-to-date and accurate information regarding our products, pricing, and delivery terms.
These updates aim to enhance your shopping experience and provide you with quality products backed by exceptional service.

Customer Support 
We remain at your disposal for any questions or clarifications. Feel free to contact us for the necessary assistance.

📧 Email: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)

Thank you for your understanding and trust in SimardSport.com.(http://SimardSport.com)
​

Question 8

Customer account

Accepted Answer

Creation and Management of Your Customer Account 
When you place an order on our website, a customer account is automatically created for you. This account allows you to:
 • View your order history.
 • Track your deliveries.
 • Easily reorder products.
Your customer account also enables you to update your personal information, including:
 • Your shipping addresses.
 • Your credit cards.
 • Your email address.
If you need to make changes to your account, you can also contact us directly for assistance.
Privacy of Information 
It is important to note that we never share your information with other companies, in accordance with our privacy policy.

Updated Information and Commitment 
We invite you to visit our website simardsport.com (http://simardsport.com)to access the most up-to-date and accurate information about our products, pricing, and shipping policies.
These updates are designed to enhance your shopping experience and provide you with high-quality products paired with exceptional service.

Customer Support
If you have any questions or need further clarification, please do not hesitate to contact us. We are here to provide you with all the necessary information to ensure your satisfaction.
📧 Email: info@raquetteaneige.com(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)
Thank You
Thank you for your understanding and trust in Simard Sport.

Question 9

Parcel thefts from home: here’s how to prevent them

Accepted Answer

Here’s How to Put an End to Package Theft at Home!

Receiving packages at home can be stressful, especially when you’re not there. Left unattended on the doorstep, they become easy targets for thieves. Yet shopping in-store isn’t always convenient. So, how can you effectively protect yourself?

The Rise of Online Shopping and Associated Risks
With the growing popularity of online shopping, approximately 20% of transactions in Quebec are made online. From clothing and electronics to furniture and meal kits, almost everything can be delivered to your doorstep. However, this convenience comes with a rising issue: package theft.
How Do Thieves Operate?
Some individuals specialize in stealing packages. They roam neighborhoods, especially in high-value areas, searching for boxes left unattended.
In condo buildings, thieves may sneak into the lobby by following a tenant or buzzing until someone lets them in. Occasionally, even residents steal packages from their neighbors.

Practical Solutions to Prevent Theft
Deliver to Your WorkplaceMany employers now allow staff to use their workplace as a delivery address. While it may require some coordination, particularly in large companies, this remains an effective solution.
Use a Trusted Friend or Family Member’s AddressHave a retired parent or a friend working from home? Ask if they’d be willing to receive your packages so you can pick them up later.
Require a SignatureChoose delivery options requiring an electronic signature. If you’re not home, the package will be held at a warehouse until you can retrieve it. Contact the company if this option isn’t offered directly on their website. Note: Choosing no-signature delivery may release the company from liability in case of theft.
Deliver to a Distribution CenterHave your package sent to the nearest Purolator or Canada Post center. You’ll receive an email notification once it’s ready for pickup.
Invest in a Secure Package LockerIf you live in a multi-unit building, consider purchasing a secure locker for packages. Canada Post offers detailed instructions on how to set one up.

What to Do if Your Package is Stolen
Contact Local AuthoritiesReport the theft to your local police department.
Notify the SellerInform the retailer of the situation. Many companies offer insurance for theft or damage and may provide a refund or replacement package.
By following these tips, you can better secure your online purchases and avoid the frustrations of package theft. Stay vigilant and enjoy worry-free shopping!

Contact ; info@raquetteaneige.com(mailto:info@raquetteaneige.com)

Question 10

Promo code

Accepted Answer

Neutral / Informative:
 At the moment, we do not have any promo codes available.

Limit of One Credit Per Customer Per Promo Code (When Applicable): 
Each customer can benefit from one credit or discount per promo code, provided it is active and not expired.
Automatic Discount for Newsletter Subscription (When Applicable): 
You will receive an automatic discount or credit upon subscribing to our newsletter or by simply informing us during your order.
Use of Promo Codes: 
When valid, promo codes can be used for online purchases or in-store purchases at our Laval location. Only one code is allowed per address, customer, or email.
Validity Period: 
The promo code must be used during the applicable promotional period, if any.
Impact on Subtotal: 
Please note that the promo code does not affect the calculation of your order’s subtotal. It does not reduce the subtotal of your invoice.
Not Applicable to Labor: 
Promo codes do not apply to labor or services.
Application of Discounts: 
The promo code discount applies after calculating the subtotal and, where applicable, after delivery charges.
Retail Price Representation: 
The value of retail-priced items is based on the suggested retail price from the manufacturer or distributor, or on the prices of comparable models on the market. For bundles, the retail price of accessories is added to the price of the main item.
Applicable Discount: 
The discount applies to products with discounts of less than 30% and on orders of $100 or more.
Promo Code Substitutions:In some cases, the promo code may be replaced by an extended warranty on certain identified products.

Erratum - October 18, 2023: Updates to Prices and Conditions
As of October 18, 2023, significant updates have been made to our pricing and delivery conditions.
Please note that any information displayed outside our official website, simardsport.com,(http://simardsport.com) is no longer valid and does not reflect our current pricing and policies.
We encourage you to visit simardsport.com (http://simardsport.com)for accurate and up-to-date information on our products, pricing, and delivery terms.
Thank you for your understanding and trust. For any questions or clarifications, feel free to contact us:

📧 Email: info@raquetteaneige.com(mailto:info@raquetteaneige.com)

Question 11

Learn more;

Accepted Answer

All Prices Displayed on SimardSport.com(http://SimardSport.com)
All prices displayed on SimardSport.com (http://SimardSport.com)are in Canadian dollars and do not include applicable taxes unless otherwise noted. Prices do not include shipping, handling fees, or other services such as insurance. The price charged for orders will be the one in effect at the time of the order. Simard Sport .com is based in Quebec and applies the taxes required under the provincial regulations in effect.

Typographical Errors
SimardSport.com (http://SimardSport.com)reserves the right to refuse or cancel any order for an item listed at an incorrect price or with incorrect information due to typographical errors or erroneous information received from our suppliers.
We may cancel, at our discretion, confirmed or unconfirmed orders, including those that have already been paid or charged to your credit card. If a charge has been made, SimardSport.com (http://SimardSport.com)will immediately issue a credit to offset the purchase.

Shipping Fees and Taxes
You, the buyer, are responsible for all applicable charges, including but not limited to: shipping, handling, delivery, taxes, and duties associated with the purchase.

Limitation of Liability
The maximum liability for products purchased from SimardSport.com (http://SimardSport.com)is limited to the purchase price of the products paid.
SimardSport.com (http://SimardSport.com)will not be held liable for material damage, injuries, loss of use, business interruptions, loss of profits, or any indirect, consequential, incidental, punitive, or special damages.
This applies in all cases, whether due to breach of warranty, contract, tort (including negligence), or otherwise.
Some of these limitations may not apply in certain jurisdictions.

Transfer of Ownership
Ownership of products purchased from SimardSport.com (http://SimardSport.com)transfers to you upon shipment. Ownership of copyrighted materials remains with the licensor or copyright holder.

Interpretation
These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without regard to conflict of law rules.

No Modification
Any additional or modified terms attached or appended to an order shall be null and void unless agreed to in writing by SimardSport.com.(http://SimardSport.com)
These terms and conditions may only be modified with the written agreement of SimardSport.com.(http://SimardSport.com)

Severability
If any provision of these terms and conditions is found to be illegal, invalid, or unenforceable, in whole or in part, the legality, validity, and enforceability of the remaining provisions shall not be affected.

Assignment
This agreement with SimardSport.com (http://SimardSport.com)cannot be assigned without the written authorization of SimardSport.com.(http://SimardSport.com)

Links and Framing of This Website
Links to this site without the express permission of SimardSport.com (http://SimardSport.com)are strictly prohibited.
We reserve the right to cancel or revoke any permission granted to link to our site at any time, without notice.
Framing of this site or any of its content, in any form or by any method, is strictly prohibited.

Disclaimer – Simard Sport: 
Simard Sport makes no representation, promise, or warranty as to the accuracy, completeness, or relevance of the content in these installation or repair instructions. The company expressly disclaims any liability for errors, omissions, or damages resulting from improper use or installation of the parts.
No express or implied warranty is given regarding the content of these instructions or the parts included in the repair or replacement kits.

Thank you for your trust, The SimardSport.com (http://SimardSport.com)Team

Question 12

Official warranty claim procedure

Accepted Answer

IMPORTANT NOTICE – PLEASE READ CAREFULLY 
The warranty offered is limited, conditional, and subject to full proof of compliance.The mere fact that a product is broken, worn, or defective does not automatically constitute a warranty claim under the law.
1. Legal Scope of the Warranty
In accordance with applicable law, the legal warranty covers only a genuine manufacturing defect.
The product must have been:• used under normal conditions• installed correctly• properly maintained
Any improper installation, misuse, or customer intervention voids the warranty, even if the defect appears quickly.
2. Claim Deadline
Any warranty claim must be submitted in writing:• within 7 days of discovering the issue• and no later than 30 days after the purchase date
No claims submitted outside these time limits will be reviewed, without exception.
3. Required Proof – Customer Responsibility
The burden of proof rests exclusively with the customer.No (http://customer.No)evaluation will be conducted without a complete file.
3.1 Proof of Purchase
• original invoice• name must match the claimant
3.2 Mandatory Photographic Evidence
All photos must be clear, recent, and unedited, and must include:• the complete product (front and back)• close-up of the defect• product installed in real-use conditions• visible serial number or label• installation environment
Any missing or insufficient photo will result in automatic rejection.
4. Proper Installation
The warranty is void if the installation:• does not follow the manufacturer’s instructions• shows improper fit or incorrect tightening• has been modified, repaired, or altered• was performed without proper tools• shows signs of abusive or unintended use
The customer must demonstrate, with supporting evidence, that the installation is compliant.Failing this, the claim will be rejected.
5. Warranty Exclusions
The warranty does not cover:• normal wear and tear• impacts, drops, or shocks• weather conditions (freezing, salt, humidity, corrosion)• misuse or overloading• lack of maintenance• repeated assembly or disassembly• any repair attempted by the customer or a third party• loss of time, fees, or indirect damages
6. Return Authorization (RMA)
No return will be accepted without prior written authorization.
Any product returned without authorization will be refused or returned to the customer at their expense.
7. Shipping and Inspection
When a return is authorized:• all shipping costs, including return labels, are the responsibility of the customer• the product must be clean, complete, and unaltered
Upon receipt:• a technical inspection is conducted• if no manufacturing defect is found, the warranty is denied• the product is returned without compensation
The company’s decision is final.
8. Limitation of Liability
The company’s liability is strictly limited, at its sole discretion, to:• repair of the product• replacement of the product• or a credit equivalent to the purchase price of the product
No mandatory refund.No (http://refund.No)compensation.No (http://compensation.No)indirect or consequential damages.
9. Acceptance of Purchase Terms and Conditions
By submitting a claim, the customer acknowledges that they:• have read and understood this procedure• accept all terms and conditions• understand that any abusive or unfounded claim will be refused

Final Warning
Any attempt to bypass this procedure, provide incomplete or misleading information, or exert undue pressure will result in the immediate and final rejection of the claim.

⚠️ Disclaimer – Simard Sport
SimardSport.com (http://SimardSport.com)makes no representations, promises, or warranties regarding the accuracy, completeness, or relevance of the content of these installation or repair instructions. The company expressly disclaims all liability for any errors, omissions, or damages resulting from improper use or incorrect installation of the parts.
No express or implied warranty is provided regarding the content of these instructions or the parts included in the repair or replacement kits.
Thank you for your trust,The Simard Sport Team

Please send your written request along with your complete file to info@raquetteaneige.com.(mailto:info@raquetteaneige.com)(mailto:info@raquetteaneige.com)

Question 13

Disclaimer – Simard Sport

Accepted Answer

Disclaimer – Parts and Hardware Installation
SimardSport.com (http://SimardSport.com)makes no representations, promises, or warranties regarding the accuracy, completeness, or relevance of the information contained in these installation or repair instructions. The company expressly disclaims any liability for errors, omissions, or damages resulting from improper use, incorrect installation, or non-compliant use of the parts.
No warranties, express or implied, are provided with respect to the content of these instructions or the parts included in repair or replacement kits.
Parts Installation and Customer Responsibility
By purchasing parts, the customer acknowledges that installation may require manual technical skills, appropriate tools, and strict compliance with safety guidelines. The customer confirms having reviewed the installation guides and blog resources made available prior to purchase.
As installation and use occur outside our control, no exchanges or refunds will be granted for any issue arising from installation, including but not limited to incompatibility, improper handling, or non-compliant use. All sales are final.
Support and Assistance
Support is provided by email only. No installation assistance is offered by phone. If you determine that installing this DIY kit exceeds your skill level, it is recommended to contact a local workshop or professional service provider.
Return Policy
No returns or exchanges are accepted on orders of parts, hardware, or accessories.
Thank you for your trust,The Simard Sport Team

Contact: info@raquetteaneige.com
(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)

Question 14

FAQ; Technical Support | Replacement Parts

Accepted Answer

Simard Sport – Unique in Canada

❓ Do you offer technical support for replacement parts? 
Yes. Simard Sport is the only specialist in Canada providing dedicated technical guidance for replacement parts for snowshoes sold through its online store. We can assist you remotely, whenever possible, depending on the nature of the request. This method of communication allows for accurate, documented, and fair follow-up, based on the order in which requests are received.

❓ How can I obtain technical support? 
Support is provided exclusively by email at: 
📧 info@raquetteaneige.com(mailto:info@raquetteaneige.com) 
Requests may be submitted in English or French and must include clear photos to allow for accurate evaluation.

❓ Why choose Simard Sport? 
Simard Sport is not a simple reseller. By purchasing from SimardSport.com,(http://SimardSport.com) you are buying from a recognized Canadian specialist, unique in the country, who sells, repairs, upgrades, and advises on replacement parts — not from an intermediary.

❓ Do you offer phone installation support? 
No. No installation assistance is provided by phone. All technical support is handled exclusively by email, with photos required, to ensure accurate, documented, and fair follow-up.

❓ Are the installation guides guaranteed to be error-free? 
No. Due to the wide variety of thousands of snowshoe models, SimardSport.com (http://SimardSport.com)makes no representations or warranties regarding the absolute accuracy, completeness, or suitability of the installation guides, instructions, or technical content.No (http://content.No)warranties, express or implied, are provided, and all liability for any errors or omissions is expressly disclaimed.

❓ Can parts be returned or exchanged? 
No. No returns or exchanges are accepted.If you determine that installation exceeds your skills or available tools, we recommend contacting a local workshop.

🤝 Technical Support 📧(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige) info@raquetteaneige.co(https://www.simardsport.com/en/contacter-expert-en-raquette-a-neige)m

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